Product Information

Q: Are your products suitable for all skin types?

A: Yes, our products are formulated with natural ingredients that are gentle on all skin types, including sensitive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish and care for your unique skin needs.

Q: Are your products cruelty-free?

A: Absolutely! We are committed to ethical practices and ensure that none of our products are tested on animals. We believe in cruelty-free beauty and are proud to offer products that align with these values.

Q: How long will it take to see results?

A: Results can vary depending on individual skin types and concerns. However, many of our customers notice improvements within a few days to a few weeks of consistent use. For best results, we recommend incorporating our products into your daily skincare routine.

Q: Can I use your products if I’m pregnant?

A: Our products are made with natural ingredients and are generally safe for use during pregnancy. However, we always recommend consulting with your healthcare provider before introducing new skincare products into your routine during pregnancy.

Ingredients

Q: What ingredients do you use in your products?

A: We use only the finest natural ingredients, such as rose oil, jojoba oil, Vitamin E, Vitamin C, and goat milk. Our formulations are free from parabens, sulfates, synthetic fragrances, and other harmful chemicals, ensuring that your skin receives only the best nature has to offer.

Q: Are your products free from harmful chemicals?

A: Yes, all our products are free from harmful chemicals like parabens, sulfates, and synthetic fragrances. We are committed to providing clean, natural skincare that is safe for your skin and the environment.

Q: Do your products contain any allergens?

A: While our products are made with natural ingredients, some individuals may have sensitivities to specific ingredients. We list all ingredients on our product labels and recommend conducting a patch test before full use if you have known allergies.

Q: Are your products vegan?

A: Most of our products are vegan, with the exception of those containing goat milk. We clearly label our products so you can make informed choices based on your lifestyle and preferences.

Ordering & Shipping

Q: How can I place an order?

A: You can easily place an order through our website. Simply add your desired products to the cart and proceed to checkout. If you have any questions during the process, our customer support team is here to assist you.

Q: What are your shipping options?

A: We offer several shipping options, including standard and expedited shipping. You can select your preferred method at checkout, and we will provide an estimated delivery time based on your location.

Q: Do you ship internationally?

A: No, we do not offer international shipping at this time.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly through our website or the carrier’s website.

Returns & Refunds

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of purchase for a refund minus a 30% restock fee that is to be deducted from original purchase price. Please ensure the product is unused and in its original packaging.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with return instructions and the customer will be responsible for shipping items back to us.

Q: When will I receive my refund?

A: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method. Please note that shipping fees are non-refundable.

Q: Can I exchange a product?

A: Yes, we offer exchanges for products of equal or lesser value within 30 days of purchase. Please contact our customer support team to arrange an exchange and receive further instructions.

Customer Support

Q: How can I contact customer support?

A: You can reach our customer support team via email at support@rubyesbeauty.com We are available Monday to Friday, 9 AM to 5 PM, to assist you with any questions or concerns.

Q: What should I do if I have a problem with my order?

A: If you encounter any issues with your order, please contact our customer support team as soon as possible. We will do our best to resolve the issue promptly and ensure your satisfaction.

 

Q: Can I update or cancel my order after it’s been placed?

A: If you need to update or cancel your order, please contact us immediately. We will do our best to accommodate your request before the order is processed and shipped.

Usage & Storage

Q: How should I store my products?

A: To maintain the freshness and effectiveness of our products, we recommend storing them in a cool, dry place away from direct sunlight and extreme temperatures. This will help preserve the natural ingredients.

Q: How long do your products last after opening?

A: Our products have a shelf life of 12-24 months after opening, depending on the specific product. We recommend checking the product label for exact details and using the product within this timeframe for the best results.

Q: Can I use your products with other skincare brands?

A: Yes, our products are designed to complement other skincare brands. However, we suggest introducing new products gradually to see how your skin responds and to avoid potential interactions.

Q: How much product should I use?

A: A little goes a long way with our concentrated formulas. For example, a few drops of facial oil or a small amount of body butter is typically enough for one application. Follow the directions on each product for the recommended usage.